Implementation & Onboarding Manager
Location: Remote, USA
Greater Chicago, NY Metro, Nashville areas preferred
Who we are
We are a multinational AI solution provider building the platform that helps restaurants adapt, take control, and get back to what they do best: building the business they love.
The role
As part of our initial cohort of Customer Success, you will serve as the customer’s relationship manager and post-sales point of contact and sheppard through the onboarding phase of the customer journey. You will have the opportunity to work autonomously to achieve monthly activation goals, prioritize work based on customer needs and Company requirements to deliver high quality customer interactions and success. Adaptability, creativity and self-motivation are critical to this role and overall Company success.
What you’ll do
- Leverage your product knowledge and project management skills to partner with restaurant owners and operators during launch, and build out onboarding plans that will result in a high quality / impact experience within defined timelines and budget
- Enable restaurant staff to utilize PreciTaste to create best practices for managing daily operations, including labor management, food costs, and quality control
- Responsible for conducting remote site assessments to determine the hardware and networking needs of customers prior to installation and communicate such requirements to necessary stakeholders
- Perform remote onboarding while documenting the installations of the PreciHub system, ensuring best practices as well as document any deviations during the installation
- Create and lead an onboarding training plan to restaurant staff to highlight how to best leverage PreciTaste products and solutions.
- Stay up-to-date with industry trends, and market dynamics within the industry
- Meet and exceed assigned customer success targets and KPIs
Your ingredients
- 3+ years of relevant experience in customer satisfaction / success roles, preferably in SaaS or restaurant operations
- Demonstrated success operating independently and navigating competing priorities in an evolving environment
- Bachelor's degree in business administration, computer science, management or a related field or equivalent work experience
- Strong understanding of the quick service restaurant industry and its unique challenges
- Excellent interpersonal skills with the ability to build rapport and establish trust with clients
- Ability to navigate and leverage CRMs
- Exceptional facilitation / training skills
- Analytical mindset with the ability to interpret data and insights to drive informed decisions
- Self-motivated and result-oriented with a passion for technology and innovation
Special Sauce
- Willingness to travel 25-50% of the time
- POS experience, preferably in the hospitality or service industry
What we offer
- Unparalleled career opportunity to build and lead at a cutting-edge AI company
- Exponential growth and an unmatched learning experience
- Competitive compensation, which includes equity
- Access to one of the largest customer bases in the world
- Discounts on retail products, services, and experiences